Career: Case Manager | Counsellor

Job Description

The purpose of this position is to effectively lead and manage a team of support workers while also managing casework to ensure clients move through the organization with the support and resources they need for success. The Case Manager | Counsellor will also offer couples counselling services.

  • Lead and coach a team of Support Workers in providing appropriate services and support to clients.
  • Effectively manage a team through strong leadership abilities, managing and providing mentorship to Support Workers.
  • Provide case management support, including reviewing client case files and ensuring timely transitions through the agency service model.
  • Develop strong and positive relationships with the clientele, fostering trusting and respectful connections.
  • Maintain clear and consistent procedures to support the smooth functioning of client services.
  • Maintain current and compliant documentation and ensure the team follows suit.
  • Ensure the accurate and timely recording of statistics, responsible for overseeing monthly and annual reporting.
  • Develop and maintain strong relationships with outside agencies and community resources.
  • Deliver couples counseling through the Peaceful Futures Program.

Working Conditions

Physical: This position is office-based at a sit-down desk. It requires meeting clients, walking and interacting with others in the facility. It requires the ability to navigate stairs. Mental Health: This position will be exposed to crisis situations such as witnessing adults and children in distress/crisis.

Educations & Experience

Strengths and Knowledge:

The ideal candidate will possess:

  • A strong understanding of the issue of violence against women, their children, and those marginalized by gender, including the types of abuse, family impact, and related historical, societal, and power issues.
  • The ability to handle crisis situations calmly.
  • The ability to approach all situations without judgment and meet people where they are.
  • The ability to provide strong leadership to a team providing crisis support to a diverse client group.
  • The ability to develop trusting bonds and relationships.

Ideal Candidate Qualifications:
  • A Bachelor’s or a Master’s degree in the field of counselling, therapy, mental health, psychology, psychiatric nursing, social work, or a related social service discipline is required.
  • An active membership in a college (e.g., College of Registered Psychiatric Nurses of Manitoba, Manitoba College of Social Workers) or certification (e.g., Registered Marriage & Family Therapist, Canadian Certified Counsellor).
  • A License to deliver counselling services in Manitoba.
  • A minimum of 2 years working in the family violence sector. Experience working in the Family Violence sector is an asset.
  • A minimum of 5 years’ experience working in a leadership role.
  • Experience working in a 24/7 residential facility is an asset.
  • The strong ability to lead a team through growth and change.
  • Strong organizational skills.
  • An understanding of operations and workflow.
  • Exceptional communication abilities.
  • A strong understanding and belief in the community services sector and its purpose.

Closing Date:


Apply Now

Upcoming Events

Dr. Jody Carrington – Feeling Seen – Reconnecting in a Disconnected World


Feb 29, 2024



As an organization that exists to empower women and create a safe space for those escaping gender-based violence, YWCA Westman is thrilled to present a dynamic and authentic Canadian author and speaker, Dr. Jody Carrington.